Contact Us

EFFECTIVE DATE: JULY 15, 2026

1. Contacting Delmion Advisory

Delmion Advisory provides remote business consulting and strategic advisory services focused on operational improvement, business planning, organizational efficiency, and sustainable business growth. This page explains how to contact us, what information to include, and how different types of inquiries are handled.

Submitting an inquiry does not create a consulting, fiduciary, legal, or other professional relationship. An engagement begins only after both parties accept a written Engagement Document and any required initial payment has been received.

2. General Business Inquiries

General inquiries may concern service availability, suitability, expected scope, delivery process, indicative pricing, or the next steps for discussing a potential engagement. To help us evaluate a request, include a concise description of the business, the issue to be addressed, the desired outcome, and any relevant timing constraints.

Please do not send extensive confidential materials with an initial inquiry. We may first request a short introductory discussion or a limited summary to determine whether the matter is appropriate for our Services.

3. Consultation Requests

A consultation request should identify the preferred service category, the business challenge or decision under consideration, the people expected to participate, and several possible dates or time windows. Availability is not confirmed until we provide written confirmation and any required booking payment has cleared.

Consultations are delivered remotely unless expressly agreed otherwise. The Client is responsible for joining from a suitable location, using compatible equipment, and ensuring that the appropriate decision-makers attend.

4. Project and Proposal Requests

For a project proposal, provide enough information for us to understand the likely scope. Useful details may include the number of business units or locations involved, current processes, available documentation, key stakeholders, desired deliverables, target completion date, and known constraints.

An early estimate may change after discovery. A binding scope and fee will be stated in the Engagement Document, not in a preliminary website message or informal discussion.

5. Existing Client Communications

Existing Clients should reference the engagement name, project stage, and relevant deliverable or decision. Time-sensitive project matters should be sent through the communication channel designated for the engagement.

Important approvals, scope changes, deadline changes, and instructions should be confirmed in writing. We may rely on communications from the Client’s designated point of contact.

6. Billing Questions

A billing inquiry should include the Client name, invoice number, invoice date, disputed or questioned line item, and a concise explanation. Do not send complete payment-card numbers, online banking credentials, passwords, or other unnecessary financial information.

Billing questions do not automatically extend a payment due date. Undisputed amounts should be paid on time while a specific question is reviewed.

7. Cancellation and Rescheduling Requests

Cancellation or rescheduling requests should identify the affected consultation, project, meeting, or recurring service and the requested effective date. Such requests are handled under the Cancellation and Refund Policy and the applicable Engagement Document.

A request is effective when received and acknowledged, not when internally decided by the Client. Where notice periods apply, sending the request promptly helps avoid unnecessary charges.

8. Privacy Requests

Privacy questions and requests may concern access, correction, deletion, portability, consent withdrawal, objection, or other rights that may be available under applicable law. A request should state the individual’s name, relationship to Delmion Advisory, the right being requested, and enough information to locate the relevant records.

We may request reasonable verification before completing a privacy request. Do not send government identification or other sensitive documents unless specifically requested through an appropriate method.

9. Intellectual Property and Permission Requests

Requests to reproduce website content, distribute a deliverable externally, publish an excerpt, use Delmion Advisory branding, or obtain a broader license should identify the exact material, proposed purpose, audience, format, territory, and duration.

No permission is granted by silence. Use is authorized only when confirmed in writing by an authorized representative.

10. Legal Notices

A legal notice should clearly identify the sender, represented party, subject matter, relevant agreement, and requested action. Sending a message to a general contact channel does not waive formal service requirements that may apply under a contract, statute, court rule, or other law.

Delmion Advisory does not accept legal process through website forms, social media, or informal messaging unless expressly required by applicable law.

11. Security Reports

A security report should describe the affected page or system, the observed behavior, the date and time, the steps needed to reproduce the issue, and any evidence that can be shared safely. Do not exploit a suspected vulnerability, access data that does not belong to you, disrupt service, or publicly disclose the issue before we have had a reasonable opportunity to investigate.

We may acknowledge and investigate good-faith reports, but this page does not create a bug bounty, reward program, safe-harbor commitment, or obligation to provide compensation.

12. Accessibility Feedback

We welcome reports about barriers that make website information difficult to access. Include the page, feature, device, browser, assistive technology if relevant, and the format or accommodation that would be helpful.

We will review reasonable requests and seek a practical alternative where feasible, taking into account the nature of the content and available technology.

13. Media, Partnership, and Vendor Inquiries

Media, partnership, referral, and vendor inquiries should identify the organization, proposed purpose, relevant audience, expected commitment, and requested deadline. Unsolicited proposals do not create confidentiality obligations unless a separate written agreement is in place.

We may decline or not respond to proposals that are unrelated to our Services, duplicative, misleading, or inconsistent with our professional standards.

14. Information Not to Send

Unless specifically requested and necessary for an active engagement, do not send:

• complete payment-card or bank account credentials;
• passwords, security codes, private keys, or unrestricted system credentials;
• government identification numbers or identity documents;
• medical, biometric, or highly sensitive personal information;
• trade secrets or privileged documents before appropriate confidentiality arrangements are considered;
• malware, executable files, or content that could compromise systems;
• unlawful, infringing, defamatory, threatening, or deceptive material; or
• personal information about third parties that you are not authorized to disclose.

15. Confidentiality of Initial Inquiries

We handle business inquiries with reasonable care, but an initial inquiry alone does not establish a contractual confidentiality duty or prevent us from serving another business in a similar field. Do not send highly confidential information before the appropriate engagement or confidentiality terms are established.

Once an engagement begins, confidential information is handled under the Intellectual Property and Confidentiality Policy and any additional written terms.

16. Response and Availability

We aim to review legitimate inquiries within a reasonable business period, but response times may vary based on workload, complexity, travel, holidays, technical issues, and the information provided. We do not guarantee immediate response or acceptance of every inquiry.

Urgent deadlines should be stated clearly. A deadline is not accepted unless we confirm it in writing.

17. Meetings and Visits

Services are delivered remotely. The business address below is used for correspondence and scheduled business purposes and is not represented as a public walk-in office. Do not arrive without a confirmed appointment.

Any in-person meeting, travel, or on-site work must be separately agreed in writing and may involve additional terms, expenses, and scheduling requirements.

18. Records of Communications

We may retain inquiries and communications for business administration, project delivery, security, compliance, dispute management, and recordkeeping as described in the Privacy Policy. Communications may be shared internally or with service providers where reasonably necessary to respond.

Do not assume that ordinary email is encrypted end to end. Use appropriate judgment when transmitting sensitive information.

19. Unacceptable Communications

We may decline to respond to communications that are abusive, threatening, fraudulent, unlawful, discriminatory, repetitive, automated, unrelated to our business, or designed to interfere with operations. We may preserve and report communications where reasonably necessary to protect rights, safety, systems, or comply with law.

20. No Advice Through Informal Contact

General responses, preliminary observations, and scheduling communications are not final professional advice. A considered recommendation requires an appropriate scope, sufficient information, and an active engagement.

Do not make significant business, legal, tax, financial, employment, or regulatory decisions solely on the basis of a brief website exchange.

21. Contact Details

Use the contact information below for legitimate business inquiries. Include a clear subject, your name, business name, and the reason for contacting us. This helps route the message appropriately and reduces unnecessary delay.